Ethiopian Airlines has been honored with the title of “Best Overall Airline in Africa” at the prestigious 2023 APEX Passenger Choice Awards, a recognition that showcases its commitment to providing exceptional service in the aviation industry. The awards ceremony, held in Dublin, Ireland, celebrated the airline’s outstanding performance across multiple categories, including cabin service, food and beverage quality, entertainment, seat comfort, and Wi-Fi connectivity.
The award is based on feedback from passengers, with anonymous ratings collected from over a million flights across nearly 600 airlines worldwide. Ethiopian Airlines Group CEO Mesfin Tasew expressed gratitude for the recognition, stating that the award reflects the hard work and dedication of the airline’s staff in ensuring customer satisfaction. Tasew emphasized that this achievement is not only a testament to the airline’s quality service but also highlights the importance of passenger feedback in driving improvements.
Ethiopian Airlines has a long-standing reputation for excellence in the aviation sector and has previously received accolades from other reputable organizations, including SKYTRAX. The airline’s modern fleet, innovative services, and extensive network across Africa and beyond position it as a leader in the industry, continually setting benchmarks for service quality.
This recognition underscores Ethiopian Airlines’ dedication to enhancing passenger experiences while contributing to the growth of African aviation. With ongoing investments in service improvement and fleet expansion, Ethiopian Airlines is well-poised to maintain its leadership role in the region.
