United Airlines has announced a policy change prohibiting flight attendants and customer-facing employees from wearing flag pins representing countries other than the United States. Effective May 28, 2025, the new guidelines mandate that only U.S. flag pins are permitted on employee uniforms. This decision follows a series of controversies involving Palestinian flag pins worn by staff members, which sparked criticism from pro-Israel groups and public backlash.
The controversy began in August 2024 when a United Airlines flight attendant was observed wearing a Palestinian flag pin and a keffiyeh during a domestic flight. The display prompted a complaint from a passenger to the Jewish civil rights organization StopAntisemitism, which condemned the act as a divisive political statement. The organization argued that such symbols have no place in a neutral space like an airline cabin and called for airlines to prohibit them.
In response, United Airlines defended its uniform policy, stating that it allows employees to wear flag pins to signify language skills or personal pride in a place to which they may have a special connection. The airline emphasized that this policy helps customers identify attendants who can speak their preferred language.
United Airlines Bans Non-U.S. Flag Pins Amid Antisemitism ConcernsDespite initial resistance, United Airlines has now revised its policy to prohibit all non-U.S. flag pins. The airline’s decision aligns with similar actions taken by other carriers. Delta Air Lines and JetBlue Airways have also updated their uniform policies to restrict employees from wearing flag pins representing countries other than the U.S., citing the need to ensure a safe and welcoming environment for all passengers
The policy change has sparked a debate about the balance between employee expression and maintaining a neutral atmosphere in customer-facing roles. Supporters of the ban argue that it helps prevent potential conflicts and ensures that passengers feel comfortable during their flights. Critics, however, contend that it infringes on employees’ rights to personal expression and could lead to a less inclusive environment.
As airlines continue to navigate these complex issues, the impact of such policies on employee morale and customer satisfaction remains to be seen.
